13 NEEDS ARE NOT BEHAVIORS AND NEEDS ARE NOT SERVICES. Examples Acting out at school is a behavior. Addressing an undiagnosed learning disability that prompts the behavior may be a need. Counseling is a service. It may help meet a need by giving a child a safe place to express her feelings but counseling itself is not the need. How can we identify underlying needs It all starts with engagement. Be genuinely curious Ask skillful questions and listen with openness these are key to uncovering the strengths and underlying needs of the youth and family. Exploring hunches to reach a shared view is also important. Bear in mind that addressing the underlying needs of a child or youth may require addressing the underlying needs of the family as well. Remember you dont have to have all the answers When we team with youth and families and their supports we can all work to identify underlying needs and brainstorm individualized plans to meet them. By partnering with others to identify and respond to underlying needs families are more likely to enjoy safer and longer-lasting outcomes that help children thrive.